How often should I have my house cleaned?

Most of our clients book every two weeks — it's the sweet spot between cost and keeping the home consistently clean. Busy families with kids or pets often prefer weekly, while single-occupant or smaller homes do well on a monthly schedule with occasional deep cleans.

Do I need to tip house cleaners?

Tipping is appreciated but never expected at Upstairs Downstairs. Our cleaners are paid a living wage and aren't dependent on tips. If you'd like to show appreciation, a holiday bonus or a thank-you note is more meaningful than a per-visit tip.

What's the difference between standard and deep cleaning?

A standard clean handles everyday surfaces — bathrooms, kitchen, floors, dusting. A deep clean adds the things you only do a few times a year: inside the oven, inside the fridge, baseboards, light fixtures, window sills, behind appliances. Most clients book a deep clean as their first visit, then standard cleans recurring after that.

Do you bring your own cleaning supplies?

Yes — we bring all our own cleaning products and equipment. We ask that you have a working vacuum available for carpets and rugs (our team uses your vacuum to avoid moving heavy equipment between homes, which is more hygienic).

How long does a typical cleaning take?

For a 2-3 bedroom home, a standard recurring clean usually takes 2-3 hours with a two-person team. First-time and deep cleans take longer — typically 4-5 hours for the same home — because we're starting from scratch.

Do you offer same-day or last-minute cleanings?

We try to accommodate when our schedule allows, especially for existing recurring clients. Same-day requests are easier on weekdays than weekends. Learn more about our same-day cleaning or call (630) 415-3003 and we'll do our best to fit you in.

Is deep cleaning worth the extra cost?

For most homeowners, yes — once a year. Deep cleans get to the surfaces that quietly collect grime between regular cleanings (oven interior, behind the toilet, top of the fridge, baseboards). After a deep clean, recurring standard visits keep your home at that higher baseline for less per visit.

House Cleaning Cost: Average Prices by Size & Service (2026)

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